About
Detail-oriented IT professional pursuing a B.S. in Information Science and Technology with a minor in Business at Missouri University of Science and Technology. Experienced in device management, enterprise networking, hardware troubleshooting, and IT service management. Proven track record of automating deployment processes, improving organizational workflows, and delivering reliable technical support. Passionate about leveraging technology to solve complex problems and streamline operations.
Experience
IT Hardware Management Intern
World Wide Technology, Inc.
Infrastructure & Operations
- Automated several steps in the device deployment process
- Generated ideas for improvement of organization's ServiceNow instance
- Worked with colleagues to improve existing workflows
- Deployed devices to users on-site and remotely
- Conducted monthly hardware inventory
- Transferred and tracked equipment between facilities
- Worked with OEMs to facilitate hardware repair and replacement
Information Technology Student Assistant
Missouri University of Science and Technology
Information Technology
- Lead team in organizational transition from Cherwell to TDX
- Utilized device management systems such as JAMF and Windows Admin Center
- Familiarized myself with enterprise networking basics and design
- Diagnosed and repaired desktops, laptops, and other devices with accuracy
- Learned how to address complex situations with speed and accuracy
- Upgraded and solely maintained IT Tools Dashboard
- Worked closely with users on various levels of the organization
Education
Missouri University of Science and Technology
B.S. Information Science and Technology, Minor in Business
Aug 2022 - May 2026
GPA: 3.7
Thomas W. Kelly High School
High School Diploma
Graduated May 2022
GPA: 3.5
Skills
Certifications
Key Projects
Network File Storage Solution
Implemented a file storage solution to expand access to shared and personal files to members of the network — centrally and remotely.
IT Diagnostic Workspace
Developed a workspace with the appropriate tools needed to diagnose, repair, and upgrade computer hardware and software.
PAN/LAN Network Overhaul
Performed an overhaul of a Personal Area Network and Local Area Network by deploying a device naming scheme and applying policy to ease remote device repair.